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WORK FROM HOME! CX Professional for Quezon City

Hinduja Global Solutions (HGS)

Remote / Work-at-Home

Hiring until October 12

Job Description

Job Description:

  • Responsible for delivering outstanding customer service
  • Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.  
  • Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.

Roles & Responsibilities

  • Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
  • Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
  • Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
  • Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
  • Manipulate systems and escalate issues to the appropriate personnel for final resolution
  • Adheres to HGS’ policies and procedures and maintain a positive attitude in support of HGS’ Commitment to Excellence.
  • Performs other duties as assigned.

Essential Knowledge skills and training

  • Must possess strong interpersonal techniques:  is positive, pleasant, respectful and customer focused
  • Must possess a good command of the English language, including excellent enunciation and grammar
  • Ability to retain detailed important information and/or instruction
  • Ability to solve complex problems in a Customer Service oriented environment
  • Ability to comprehend, capture and interpret basic customer information
  • Ability to exercise emotional sensitivity to customer needs and challenges
  • Professional attitude, enthusiastic and reliable.
  • Sound knowledge of telephone etiquette

What we offer:

  • Day 1 HMO
  • 13th and 14th month pay
  • Retirement package
  • 20% Night Differential
  • Top-notch training courses that would help you develop your professional and personal skills
  • Great working environment

Qualifications

Educational Attainment

Vocational Course

Min. Work Experience

0 year

Qualification Summary

Minimum Qualifications:
* Completed at least 2 years in college
* Good communication skills
* Proficient in MS Office and internet browsing
* Amenable to work in shifts and holidays
* Willing to work in Quezon City

 

HGS offers:
* Competitive salary package
* Account incentives
* 20% Night differential
* Paid leaves
* Rice Allowance
* Medical and Life Insurance
* 13th and 14th month pay

Benefits

Guaranteed 14th month pay
20% Night Differential

Job Details

Job Location

Salary

Php 15,000 - Php 17,000

Employment Type

Full-Time

Position Level

Staff

Work Schedule

Amenable to Any Shift

Job Category

BPO & Customer Service

Vacancy

20

hinduja-global-solutions-(hgs)photos-1

About Hinduja Global Solutions (HGS)

HGS Philippines currently has an employee strength of 6,500+ and operates from Quezon City, Muntinlupa City and Iloilo City. It offers services mainly to clients in the consumer electronics and technology sector. HGS Philippines was envisioned in mid-2004 after HGS acquired a pioneer in the Philippine contact center industry to make its first international foray. From an in-house domestic call center operator, the company was transformed into an international contact center provider after securing major contracts from Fortune 500 banking & financial services and consumer electronics products...