Service Desk Analyst Job Description
Other job titles for Service Desk Analyst
Service Desk Specialist, Help Desk Support, Service Desk Support, Service Desk Voice Support, Service Desk Quality Manager, Service Desk ManagerWhat does a Service Desk Analyst do?
Service Desk Analysts help users resolve issues with computer hardware or software. They are a single point of contact for users of an IT system. They can respond to inquiries, assess problems, manage incidents and service requests, and help users resolve these issues. Service Desk Analysts work closely with other IT professionals when assisting users on tasks or issues outside of their area of expertise.
Duties and Responsibilities:
These are some of the core duties and responsibilities of a Service Desk Analyst, however, specific tasks will depend on the type of business, organization, client, or project.
- Handle incoming queries or requests from end users via email, phone, or chat
- Determine steps to resolve issues
- Resolve technical issues if possible
- Escalate issues beyond their scope to higher-level IT support specialists
- Maintain proper and detailed records of queries, requests, and support processes
- Perform system tests after troubleshooting
Service Desk Analyst
Service Desk Analyst Salary in the Philippines | Latest Service Desk Analyst Jobs |Explore Similar Careers
Service Desk Analyst Salary in the Philippines
How much does a Service Desk Analyst make?
The average monthly salary of a Service Desk Analyst in Philippines ranges between Php 0 - Php 0 (median: Php 0).

Service Desk Analyst
Service Desk Analyst Skills & Qualifications | Latest Service Desk Analyst Jobs |Explore Similar Careers
Service Desk Analyst Skills & Qualifications
Education Requirements
Bachelor’s Degree in Computer Science, Information Technology, or similar
Skills required
Verbal Communication
Written Communication
Technical Support
Customer Service
Customer Support
Service Desk Analyst
Latest Service Desk Analyst Jobs | Explore Similar Careers
Training Courses for Service Desk Analyst

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