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IT Support Specialist
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IT Support Specialist Skills & Qualifications
Qualifications
These are some of the skills and qualifications an IT Support Specialist needs. These may vary depending on the specific requirements of the business or organization.
Technical Knowledge:
- Knowledge of common information technologies and systems
- Troubleshooting hardware or software issues
- Technical writing
- Basic problem resolution and escalation practices
Other Key Qualities/Abilities/Knowledge:
- Ability to manage and work on multiple projects
- Communication - can explain complex concepts to a general audience
- Problem Solving
- Critical Thinking
Education Requirements
Bachelor’s Degree in Computer Science, Information Technology, or similar
Skills required
IT Support
Service Desk
Troubleshooting
Training Courses for IT Support Specialist
Certified Network Defender (CND)
Certified Network Defender (CND) is a vendor-neutral, hands-on, instructor-led comprehensive network security certification training program. It is a skills-based, lab intensive program based on a job-task analysis and cybersecurity education framework presented by the National Initiative of Cybersecurity Education (NICE). The network security training course has also been mapped to global job roles and responsibilities and the Department of Defense (DoD) job roles for system/network administrators. The course is designed and developed after extensive market research and surveys.
CompTIA ITF+
CompTIA IT Fundamentals (ITF+) is an introduction to basic IT knowledge and skills that helps professionals decide if a career in IT is right for them. It also helps organizations prepare nontechnical teams for digital transformation.
CompTIA A+
CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers in today’s digital world.
CompTIA Network+
CompTIA Network+ verifies that you have the essential knowledge and skills in networking to develop a career in IT infrastructure.
CompTIA Security+
CompTIA Security+ is an international, vendor-neutral certification that validates the baseline skills necessary to perform core security functions and pursue an IT security career.