Career Guide > Computer & IT

IT Support Specialist

IT Support Specialist Skills & Qualifications


These are some of the skills and qualifications an IT Support Specialist needs. These may vary depending on the specific requirements of the business or organization.


Technical Knowledge:

  • Knowledge of common information technologies and systems
  • Troubleshooting hardware or software issues
  • Technical writing
  • Basic problem resolution and escalation practices


Other Key Qualities/Abilities/Knowledge:

  • Ability to manage and work on multiple projects
  • Communication - can explain complex concepts to a general audience
  • Problem Solving
  • Critical Thinking

Education Requirements

Bachelor’s Degree in Computer Science, Information Technology, or similar

Skills required

IT Support

Service Desk


Training Courses for IT Support Specialist

Certified Network Defender (CND)

Certified Network Defender (CND) is a vendor-neutral, hands-on, instructor-led comprehensive network security certification training program. It is a skills-based, lab intensive program based on a job-task analysis and cybersecurity education framework presented by the National Initiative of Cybersecurity Education (NICE). The network security training course has also been mapped to global job roles and responsibilities and the Department of Defense (DoD) job roles for system/network administrators. The course is designed and developed after extensive market research and surveys.

5 Days
Online (Instructor-Led)


CompTIA IT Fundamentals (ITF+) is an introduction to basic IT knowledge and skills that helps professionals decide if a career in IT is right for them. It also helps organizations prepare nontechnical teams for digital transformation.

3 Days
Online (Instructor-Led)

CompTIA A+

CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers in today’s digital world.

5 Days
Online (Instructor-Led)

CompTIA Network+

CompTIA Network+ verifies that you have the essential knowledge and skills in networking to develop a career in IT infrastructure.

5 Days
Online (Instructor-Led)

CompTIA Security+

CompTIA Security+ is an international, vendor-neutral certification that validates the baseline skills necessary to perform core security functions and pursue an IT security career.

5 Days
Online (Instructor-Led)

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