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IT Support Specialist

IT Support Specialist Job Description

Other job titles for IT Support Specialist

IT Support Engineer, Technical Support Engineer, Technical Support Manager, Field Support Engineer, Deskside Engineer, Desktop Support Engineer

What does anc IT Support Specialist do?

IT Support Specialists oversee computer systems for businesses and offer support to the system’s users. They may perform internal assistance or assist external clients or customers. Their role varies greatly and depends on the specific needs and requirements of the organization.

 

Duties and Responsibilities:

These are some of the core duties and responsibilities of a (), however, specific tasks will depend on the type of business, organization, client, or project.

  • Provide assistance in resolving technology support issues to computer system users, both hardware and software
  • Performs installation, repairs, upgrades, or backups
  • Configures and troubleshoots desktop systems, work stations, servers, and network issues
  • Provide remote assistance to end-users
  • Maintain and upgrade systems to ensure everything is running smoothly

IT Support Specialist Salary in the Philippines

How much does anc IT Support Specialist make?

The average monthly salary of anc IT Support Specialist in Philippines ranges between Php 31,300 - Php 80,000 (median: Php 53,114).

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IT Support Specialist Skills & Qualifications

Qualifications

These are some of the skills and qualifications an IT Support Specialist needs. These may vary depending on the specific requirements of the business or organization.

 

Technical Knowledge:

  • Knowledge of common information technologies and systems
  • Troubleshooting hardware or software issues
  • Technical writing
  • Basic problem resolution and escalation practices

 

Other Key Qualities/Abilities/Knowledge:

  • Ability to manage and work on multiple projects
  • Communication - can explain complex concepts to a general audience
  • Problem Solving
  • Critical Thinking

Education Requirements

Bachelor’s Degree in Computer Science, Information Technology, or similar

Skills required

IT Support

Service Desk

Troubleshooting

Training Courses for IT Support Specialist

Certified Network Defender (CND)

Certified Network Defender (CND) is a vendor-neutral, hands-on, instructor-led comprehensive network security certification training program. It is a skills-based, lab intensive program based on a job-task analysis and cybersecurity education framework presented by the National Initiative of Cybersecurity Education (NICE). The network security training course has also been mapped to global job roles and responsibilities and the Department of Defense (DoD) job roles for system/network administrators. The course is designed and developed after extensive market research and surveys.

5 Days
Online (Instructor-Led)
Free

CompTIA ITF+

CompTIA IT Fundamentals (ITF+) is an introduction to basic IT knowledge and skills that helps professionals decide if a career in IT is right for them. It also helps organizations prepare nontechnical teams for digital transformation.

3 Days
Online (Instructor-Led)
Free

CompTIA A+

CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers in today’s digital world.

5 Days
Online (Instructor-Led)
Free

CompTIA Network+

CompTIA Network+ verifies that you have the essential knowledge and skills in networking to develop a career in IT infrastructure.

5 Days
Online (Instructor-Led)
Free

CompTIA Security+

CompTIA Security+ is an international, vendor-neutral certification that validates the baseline skills necessary to perform core security functions and pursue an IT security career.

5 Days
Online (Instructor-Led)
Free

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