Career Guide > BPO & Customer Service

Customer Service Representative

Customer Service Representative Job Description

Other job titles for Customer Service Representative

Account Representative, Call Center Representative, Member Services Representative, Customer Support Representative, Call Center Customer Service Representative

What does a Customer Service Representative do?

Customer Service Representatives (CSR) provide product and service information and support to customers via telephone, e-mail, or chat. They cater to customer inquiries, feedback, and complaints, and maintain customer information database. 

They are usually the first point of contact customers have with a company so they are expected to have excellent communication skills, comprehension, and familiarity with customer relationship software


Duties and Responsibilities:

These are some of the core duties and responsibilities of a Customer Service Representative, however, this will depend on the type of business/organization they are working for or the client they are catering

  • Provide support and interact with customers through telephone, email, or chat
  • Take orders, log customer complaints or concerns, explain details about a product or service, provide payment options, process payments, or give order confirmations
  • Process complaints by taking a detailed report and providing a resolution for the concern
  • Explain products or services, possibly provide step-by-step guidance to explain these in detail

Customer Service Representative Salary in the Philippines

How much does a Customer Service Representative make?

The average monthly salary of a Customer Service Representative in Philippines ranges between Php 37,750 - Php 55,875 (median: Php 46,941).

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Customer Service Representative Skills & Qualifications

Education Requirements

Bachelor’s Degree in Business Administration, Communications, or similar. Usually any bachelor’s degree is accepted for this role. Some companies may even accept a high school diploma as their minimum requirement

Skills required

Verbal Communication

Written Communication


Customer Service

Customer Support


Customer Service Representative Articles

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