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Omnichannel Systems Administrator

Job Description

We are seeking a highly technical and detail oriented Omnichannel Systems Administrator to support, optimize, and expand our customer engagement ecosystem. This role focuses heavily on our Five9 telephony platform while ensuring seamless integration with Salesforce Sales Cloud and Service Cloud, custom development, and API driven workflows.  Key Responsibilities Five9 & Omnichannel Platform Ownership
  • Configure, maintain, and optimize Five9 call center solutions
  • Diagnose and troubleshoot Five9 issues
  • Build, test, and deploy enhancements
  • Support additional omnichannel applications
    •  Salesforce & Integration Support
  • Work within Salesforce ecosystem
  • Troubleshoot integration points between Five9 and Salesforce
  • Partner with Salesforce teams
    •  Technical Analysis & Troubleshooting
  • Review logs and root cause analysis
  • Perform impact analysis
  • Conduct testing across environments
    •  Business Collaboration & Solutioning
  • Work with stakeholders to define requirements
  • Recommend enhancements
  • Conduct trainings

    • Qualification

  • Bachelor's degree in related field
  • 1+ year working as a Salesforce Administrator
  • Experience with Five9 or similar
  • Hands‑on Salesforce troubleshooting exposure
  • Understanding of API integrations
  • SQL, Python/JavaScript familiarity
    •  Preferred Qualifications
  • Experience configuring Five9
  • Exposure to cloud platforms
  • Low‑code/no‑code tools
  • Agile/Scrum

    • About The Global Business Services

    A dynamic offshore hub based in the Philippines, serving as a vital extension of its parent organization’s operations. As an internal support center, it delivers high-impact services across multiple departments, including technology, compliance, finance, and operations, supporting various lines of business.

    Omnichannel Systems Administrator

    Global Business Services

    BGC, Taguig

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    Salary

    120,000-120,000/month

    Position Level

    Job Level

    Experienced Hire

    Job Type

    Hiring Until

    05/31/2026

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